Lady wearing a headset and CFB's Live Chat icon to the right


Clinton, Iowa, November 1, 2021

Citizens First Bank continues its commitment to providing innovative products and services for customers and the community.  Now, Live Chat is available on the Citizens First Bank website at  For a personalized and prompt response, use Citizens First Bank Live Chat! 

Live Chat is an online communication tool that allows website visitors to chat, with or without video, in real time.   Live chat is a great way to communicate with your Universal Banker, as an alternative to phone calls, email, or an in person visit to the branch.

Live Chat takes place inside a chat box that doesn’t require you to download a separate app or create a new login.  You simply locate the Chat icon in the lower left corner of and start typing in the chat field.  Live Chat an easy way to get what you need, with minimal disruption in your day.  

Heather Farwell, Citizens First Bank VP of Deposits, stated, “Live Chat creates a unique opportunity to stay connected and interact with our customers while merging technology with exceptional customer service.”

To use Live Chat, simply access from your tablet, phone, or computer, and click into the Chat.  The Universal Banker you are chatting with is identified in the window – and will type back and forth with you.  They may suggest video chat if your device has the capability.  That is a great way to make the conversation feel face to face, even when you can’t be there in person.  

Citizens First Bank Universal Bankers are available via Live Chat to offer customer support, answer questions promptly, and give personalized service you’ve come to appreciate from Citizens First Bank.    Your Universal Banker can point you to the right material on the website, help reset a password, and lead you where you need to go in Digital Banking, all from the Live Chat conversation.  Encryption is embedded within all features of Live Chat to securely protect all communication with your Universal Banker.