Teller
Position Summary:
The Teller is responsible for delivering friendly, accurate, and efficient customer service while processing teller transactions and supporting daily branch operations. This position assists customers and coworkers with routine banking needs, maintains accurate cash handling practices, supports fraud identification and transaction posting, and helps ensure the branch, ATM, vault, recycler, and related teller functions are balanced, secure, and operating effectively.
Primary Responsibilities:
- Customer Service and Inquiries. Provide exceptional customer service by assisting with banking needs, answering questions, identifying opportunities, and connecting customers with the right financial solutions.
- Cash Handling. Accurately process cash transactions and maintain balanced cash controls while following bank security, operational, and dual-control procedures.
- Fraud Identification and Risk Awareness. Protect customers and the bank by identifying potential fraud, monitoring transaction risks, and following required compliance and escalation procedures.
- Transaction Posting and Processing. Process a variety of teller transactions accurately and efficiently while adhering to bank policies, regulations, and operational standards.
- Branch Open and Close Duties. Support daily branch operations by assisting with opening and closing procedures, maintaining secure work areas, and providing staffing flexibility across locations.
- ATM Transaction Management and Balancing. Maintain ATM operations through balancing, cash replenishment, troubleshooting, and reconciliation of customer and transaction issues.
- File Maintenance and Account Support. Ensure accurate account records, documentation, and account-support activities while following established bank procedures and security requirements.
- Community and Brand Representation. Represent Citizens First Bank professionally through community involvement, relationship-building, and efforts that enhance the bank’s reputation and customer experience.
Core Value Expectations
The Teller is expected to consistently model the bank’s core values in customer, community, and team interactions.
These values include:
- Build Meaningful Relationships
- Commit to Excellence
- Be One Team
- Embrace and Develop a Growth Mindset
- Empower Employees
Education, Experience, and Other Requirements:
- High school diploma or equivalent required; additional banking, customer service, or cash-handling experience preferred.
- Experience with cash handling, customer service, key product knowledge, relationship building, and referral skills preferred.
- Ability and willingness to travel to other bank locations as staffing needs dictate.
Physical Demands:
- Regularly required to talk or hear; frequently required to sit; occasionally required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
- Must occasionally lift and/or move up to thirty pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Expectations:
- Maintain confidentiality of customer, employee, and bank information.
- Comply with all applicable laws, regulations, bank policies, procedures, and training requirements.
- Perform other duties as assigned to support department, branch, and bank objectives.
- This position description describes the general nature and level of work performed and should not be interpreted as all-inclusive. Requirements are subject to change based on business needs and reasonable accommodation obligations.